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Judd Racing

28.09.22 - NEW SHOWROOM OPEN - BIKES SALES OPEN - PARTS SALES OPEN - SERVICE DEPARTMENT OPEN!

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Returns and Refunds

Returns and Refunds Policy

Cancelling or returning an order:
- You have the right to cancel any order within 14 days or return any items up to 30 days of receipt.
- If goods are damaged or faulty upon receipt you have 30 days to return them to Judd Racing HQ.

How to return an order:
- All returned goods must be sent back by recorded delivery, unused and in the original packaging within 30 days of invoice for a replacement or refund.
- All returned goods must be addressed to: Judd Racing, Unit 3, White City Trading Estate, Little Tennis St, Nottingham, NG2 4EL, England
- Please include the original order number, your name, and reason for return inside the parcel.

Do you have to pay for returns:
- Yes, you are responsible for the cost of returning any items for refund.
- If your item is defective, broken, or faulty and is returned within 30 days we will refund the P&P costs up to a maximum of £10.  

International Orders:
Judd Racing will not be responsible for any customs charges on returned orders.  Any fees incurred will be deducted from any refund.

Exceptions:
- Should you cancel a Special Order, then we will charge 50% restocking charge.  
- Any personalised, engraved orders or items manufactured specifically for the customer, can not be cancelled once they have been manufactured or have begun to be manufactured.

Refund time:
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).